Emails and Forums
Why can't I log in?
There could be many reasons but the most probably is you have simply forgotton your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:
- Does you username or password contain a mixture of upper and lower case letter? It should be entered exactly
- Are cookies enabled on your browser
How do I gain access to a course?
You can only access courses that you are currently enrolled in, or registered for.
How do I jump between my courses?
- Course block if it has been added
- Go back to the homepage and then use the main course block (if it has been added!)
How do I get back to the homepage?
Use the navigation trail at the top left of the page or the button at the very bottom of the course.
How do I find course X?
If you are not already enrolled in a course you can search for it by name and description.
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Where have all of the weeks / topics gone?
You have probably clicked on the SQUARE icon. To reveal all of the other weeks / topics you need to click on the DOUBLE SQUARE icon which you will see in the right margin of the week / topic.
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Emails and Forums
Why am I not getting any e-mails and others are?
Chances are your email address in your profile is either wrong or disabled. It could also be that you are not subscribed to the forums that are generating emails. AOL users may also not receive e-mails if the administrator has banned the use of AOL email addresses.
How can I stop all of these e-mails?
E-mails are an essential part of the way moodle works. They are used to keep you up to date with what is going on. If you wish to reduce the amount of emails you get you could:
- Edit your profile and change your e-mail settings to digest
- Unsubscribe from non-essential forums (although they are there for a reason!)
- Disable your e-mail address in your profile although this is not recomended and may go against in house rules.
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Why is there no upload box?
This is either because:
- The assignment has now closed
- The assignment is not yet open
- You already uploaded something and the settings prevent resubmissions
How can I see my recent assignment feedback?
There are many ways you can access their feedback. The most common method is by simply going to the same place where you uploaded the work. Another common method is to follow the link in the recent activity block (if the teacher has included it on the course). Another method would be to access the grade book and then follow the link for the required assignment. Depending upon how the assignment was set up, you may receive an email when it has been marked with a direct link to the feedback.
Why is my course average so low?
Don't panic! The moodle gradebook takes into account unmarked and unsubmitted work. In other words, you start with zero and as you progress through the course and complete graded activities the percentage will steadily rise.
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