We're Here to Help: Academic and Student Support Sources
Coronavirus Disease 2019 (COVID-19) Update
March 20, 2020
The Monterey County Health Officer issued a Shelter-in-Place order for Monterey County effective at 12:01 a.m. on March 18 until 11:59 p.m. on April 7, 2020. Based on this Shelter-in-Place order, all MPC campuses will be closed to the public and students during this period.
Effective March 18, all MPC classes, learning support services, and student services were transitioned to be fully online until further notice. Please watch for communication from your instructor about when and where to access your online course and for updates regarding class assignments and other requirements.
PLEASE CONTINUE TO CHECK YOUR MPC EMAIL DAILY FOR UPDATES.
Assistance with online learning continues to be available through the Online Education support team as follows:
- Submit an online education help desk ticket.
The MPC Canvas support team is available Monday-Friday 8:00 am - 5:00 pm to help answer questions about how to access Canvas, how to find your course, how to complete activities and assignments online.
- Call the Canvas student help desk 24-hours a day, 7 days a week at (877) 890-0169.
Refer to the following Canvas Student Guides for common questions about online learning:
- What is Canvas?
- How do I login to Canvas?
- What are the Computer Requirements for Canvas?
- Can I Use Canvas from my Mobile Device?
- Which browsers does Canvas support?
- How do I update my Canvas notification preferences?
- How do I submit assignments in Canvas?
- How do I participate in discussion forums in Canvas?
If your teacher uses ConferZoom to deliver class videos online you can refer to the following guides:
- Join a Zoom meeting
- Configuring audio and video for Zoom meeting
- Understanding the Zoom controls once I am in the meeting
- How to share a screen in a Zoom Meeting
Student Services has moved to online and/or virtual access to accommodate students' transition to online learning. Below are a few student support resources you may find helpful at this time:
- Student Financial Services has emergency grant assistance available. Email email@example.com or call 831-646-4030 for more information and assistance.
- Students seeking health and wellness support can contact Student Health Services. In addition, Basic Needs Information and Personal Counseling services remain available to students at this time. Email firstname.lastname@example.org or call 831-646-4017 for assistance.
- Students can still access the MPC Food Pantry by contacting email@example.com.
- If you need access to technology, such as a chrome book, please email firstname.lastname@example.org or call 831-646-4002 for assistance.
- Comcast is offering 2 free months of Internet Service to those affected by the closure of schools and move to virtual settings. Find more information at https://www.internetessentials.com/covid19
- Accommodations to support your online learning is available through the Access Resource Center.
- We encourage you to contact Counseling for additional academic guidance and support during the transition period.
- A Directory of Student Services and Learning Resources is another quick reference guide to contact programs and services.
- The California Community Chancellor's Office has developed a Student Resource website that may be useful for students at this time.
- All other student support services inquiries can be directed to email@example.com or by calling 831-646-4002.
Additional community resources that may be useful during this challenging time:
Emotional Support & Counseling Services:
- Monterey County Behavioral Health can provide counseling and help with referrals. The line is open 24 hours a day, seven days a week, and it is answered by a clinician after-hours. Call the agency at 1-888-258-6029.
- The Suicide Prevention Hotline provides free and confidential emotional support to those who feel suicidal or who are in emotional distress. It is available 24/7. Call the Suicide Prevention Hotline at 1-877-663-5433.
- The California Peer-Run Warm Line allows people to talk to peers who have lived with mental health challenges who can provide emotional support and referrals to mental health resources. The 24/7 line can be reached at 1-855-845-7415 or through an online chat.
Community Information & Referrals
- 211 Monterey County provides up-to-date information about COVID-19. Call 211, visit 211MontereyCounty website, or text "Coronavirus" or "Covid19" to 211-211 for information in English and Spanish.
- The California Department of Employment Development (EDD) has programs to provide financial assistance to workers who have lost employment, experienced illness, or are caring for a sick family member. Learn more and submit a claim for lost wages.
- California Labor and Workforce Development Agency benefits for workers and employer FAQ’s
- California Department of Industrial Relations Cal/OSHA Guidance on Requirements to Protect Workers from Coronavirus