IT Help Desk and User Support Certificate of Training

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The IT Help Desk and User Support certificate prepares students for skills in networking and security that can lead to employment in IT Help Desk and User Support. This function can be performed in-store, onsite, or more commonly online. This certificate focuses on building knowledge and skills in networking and security as well as solid customer service skills necessary for entry-level information technology jobs. 

Certificate Requirements: Units Offered Online

CSIS 72A

Managing and Maintaining Windows Server

3.0

CSIS 76A

Networking fundamentals

3.0

CSIS 83A
Microsoft Client Operating System
3.0

CSIS 86

Network Security Fundamentals/Security+Prep

3.0

To discuss degree requirements, students can "Ask a Counselor" by logging into their Web Registration (WebReg) account and selecting the option in the Quick Links section, or contact the Counseling Department by phone at (831) 646-4020.